Matt Cotton

WORK HISTORY

EDUCATION

ABOUT MATT COTTON

Currently working as a Principal Business Analyst at Flutter Previous roles include: Principle BA and Head of BA Capability at Answer Digital Senior Business Analyst Skybet MarTech Team Senior Business Analyst Timeform and Sporting Life Business Analyst at YBS working on the Mortgage Transformation Programme Business Analyst at Provident Financial Group to implement the CRM Microsoft Dynamics within the Contact Centre, Field and Collections Teams. Business Analyst for YBS to design and implement the FICO products DM9, Blaze and CCS into the Collections function. Business Systems Analyst for Capita working with Carphone Warehouse to integrate Carphone Warehouse\'s customer service into Capita Contact Centre Management. Process Analyst for YBS working on the Egg integration programme. Experience in the public sector working for Home Group - a housing association and provider of care and support. My main role was to design and maintain the process and enterprise architecture for the major transformation programme utilising the use case tool Casewise. Previous roles spent working in the telecoms industry for BT Wholesale and TalkTalk. Owner of the process library and structure for TalkTalk Customer Services using the Nimbus Business Process Mapping tool. Designed, built and launched a Quality Management System within BT Wholesale Broadband. Captured and communicated the business requirements and played a lead role in designing and delivering a new Fault Management Tool (Remedy) within TalkTalk Customer Services. Specialties: Business Process Management Casewise Nimbus FICO products including DM9, Blaze and CCS eGain Remedy TOM design and implementation Process Improvement