Matt Cooper
Pricing, Fraud and Business Operations Analyst | Strategist and Creative Problem Solver | Efficient Process/Workflow Improver | Silver-Tongued Communicator | AI Builder/User | Customer First Professional
- Role
- Senior Pricing Analyst at PowerSecure, Inc.
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Matt Cooper
Business and Pricing Analyst and strategist with strong problem solving skills, big-picture operations perceptibility and expert communication. 12 years of professional experience across the Telecom, IT, VoIP and Cellular communications industries while holding positions in sales, technical support, department administration, data analysis and management.Business Analyst - Financial and Operations S••••••••@gmail.com-I provide superior skills in issue resolution with analytical and creative problem solving-Experience in several fields of analysis -Posses several years experience with operations process improvement, focusing on efficiency and maximum effectiveness-Strengths in strategic planning and execution, always one step ahead of the next obstacle-Excellent communication skills in interpersonal communication, presentations, written reports, emails and guides-Sales experience and savvy with negotiation skills that come out on top-A knack for customer satisfaction through relationship building, smooth de-escalation and attention to retention.Telesign achievements:*Identified the primary drivers of profit loss in an 18-month company-wide analysis requested by our VP of Operations, later presenting findings to our CEO.*Co-led and project managed a \"Tiger Team\" fraud initiative, collaborating across departments (Product, Sales, and Engineering) to implement fraud mitigation strategies. This team developed key solutions, including an automated fraud tracking dashboard, enhanced pricing rules, and fraud-based routing adjustments Reducing negative profit margins by $300K quarterly.*Acted as a Prompt Engineer in company initiated AI Pilot Program, designing the prompt used to assess SMS content used for marketing and alert traffic, screening for inappropriate or irrelevant content. Passed a confusion matrix with 97% accuracy.*Advised pricing strategy for many major customer accounts including Adobe, DocuSign, Valve and Temu.Bandwidth Inc Achievements:*Saved Wyndham, LoopUp, 800.com, and GoTo Meeting TF service accounts with clear communication, expectations setting, customer educating, trust building and quick and effective resolutions.Additional Past Achievements:*Self taught expert on telephony porting industry and carrier level processes and responsibilities.*Created department processes for telephone number porting, inventory and billing at TelWare Corp. using Salesforce and ConnectWise.Contact me for any Analysts, Operations, Technical Account Manager, or Solutions Engineer opportunities!
Experience
Senior Pricing Analyst
Jun 2025 — Present · Durham, NC, US
Providing pricing for services and maintenance of PowerSecure energy solutions.
Education
Rice University
Certification, Python Programming
2014 — 2014
University of North Carolina at Charlotte
Bachelor's degree, Economics
2007 — 2011
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