Matt Channing

Senior Business Program Manager @Microsoft

Reading, GB

As a regional leader within Microsoft’s Commercial Repair Experiences & Warranty (CREW) organization, I drive the strategy and execution of post-sales service offerings that enhance customer satisfaction, reduce cost to serve, and unlock new revenue opportunities.I collaborate cross-functionally with Engineering, Customer Success, Product Marketing, IT, Supply Chain, Field Sales, and our Partner ecosystem to design and scale premium support experiences across all commercial customer and partner touchpoints. My focus is on building a competitive, compliant, and customer-centric services ecosystem that supports device attach, accelerates sales, and fosters long-term loyalty.