Matt Brunelle
Senior Global Customer Success and Operations Executive ➟ VP Customer Success ➟ Information Technology and SaaS Industry Leadership
- Role
- Vice President, Customer Success at Genesys
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Matt Brunelle
Global customer success and operations executive with over two decades of leadership experience spanning sales, management, revenue retention within the information technology and SaaS industry. Recognized for operating at strategic and tactical levels. Deep leadership expertise in Sales, Account Management, Professional Services, and developing scalable SaaS Customer Support Models. Demonstrated ability in building teams and companies from the ground up to scaling and eventually executing M&A transactions.↪ Value Proposition:Playbook to Success: People, Processes, & Metrics Big Picture View & Getting Down into the Weeds LEADERSHIP APPROACH & STYLEFor as long as I can remember, I have always been interested in science, technology, and solving problems. After starting to work in the SaaS industry, I found the most rewarding area was working directly with clients to understand their business problems and how I can help provide solutions to address their challenges. As a collaborative and servant leader, I love building and working with high-performing teams and learning from others.I am truly energized by leading people, solving problems together, and helping to develop others’ careers. This is relevant to both my peers and teams I lead and customers I am engaged with, as I focus on how customers will be successful in meeting their goals and objectives within their business. CORE COMPETENCIES & SKILLS Vision & Strategy Executive Leadership Business Strategy & Execution Customer Success Strategies & Retention Sales & Account Management Change Management Complex Problem Solutions High-Performance Team Builder Mergers & Acquisitions KPIs & NPS Initiatives Global & Cross-Cultural Leadership Implementation & Professional Services
Experience
Vice President, Customer Success
Mar 2022 — Present
Education
The Ohio State University
Bachelor of Science - BS
Skills
- Managed Services
- Sales
- Key Account Management
- Product Management
- Telecommunications
- Marketing Strategy
- Customer Experience Management
- Program Management
- Leadership
- Customer Retention
- Professional Services
- Presentations
- Management
- Program Development
- Business Development
- Customer Success
- Team Management
- Saas
- Cloud Computing
- Data Center
- Solution Selling
- Passion for Success
- Presentation Development
- Account Management
- Customer Satisfaction
- Enterprise Software
- Project Management
- Salesforce.com
- Virtualization
- Customer Engagement
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