Matt Brink

About Matt Brink

Successful, results-driven leader with over 20 years of financial services experience in multiple lines of business with a proven track record of success and upward mobility in a Fortune 500 company. Consistently exceeding expectations in leadership roles in the functional areas of home lending, auto, credit cards, operations, risk management and controls. Currently leading a talented group of employees as the Head of Issues Management at Wells Fargo Auto. Demonstrated track record of success in leading teams through transformation efforts, challenging the status quo on a daily basis, focusing on improving the customer experience, mitigating risk, reducing expenses and creating operational efficiencies to minimize cost and improve overall team member engagement.Experience in core areas of the business such as Customer Experience, Collections, Bankruptcy, Payments, Repossession, Remarketing, Change Management, Issues Management. Demonstrated success by leading large teams through transformational journeys to reduce operational and compliance risk while improving the customer experience and reducing overall expenses.

Experience

1. Senior Vice President, Business Execution Director, Dealer & Aftermarket Management, Dealer Support

   Wells Fargo

   Jun 2022 — Present

   Designed, executed and led a transformation effort in the redesign of the Dealer Management space to enhance existing routines, controls, and monitoring of the dealer network while working closely with key partners in the business along with Risk and Control. Moved the business from a reactive approach to embracing a proactive risk management engagement in partnership with Relationship Management and the dealer network illustrated through control effectiveness results that exceeded overall business goals. Responsible for the management of Wells Fargo’s dealer network through regular monitoring and reviews of key operational, credit, and reputational risk metrics. Led numerous initiatives to improve partnership with Sales team while enhancing key processes in the area of Dealer Buybacks, Reserves, Onboarding and Compensation creating new efficiencies while reducing risk and complexity. In addition, responsible for the framework of Aftermarket products including program offering/, providers, pricing, and controls to ensure effective risk management routines are in place to protect the consumer, bank, and dealer while acting as the primary liaison for all aftermarket product work at the bank. Lead the Dealer Support areas within Funding and Dealer Desk focusing on improving the Dealer experience through all touchpoints.

Education

• Grand Canyon University

  Master of Business Administration - MBA, Emphasis in Leadership

  2010 — 2013

• University of Sioux Falls

  Bachelor of Arts - BA, Business Management

  2003 — 2005

• Southeast Tech

  Associate of Arts and Sciences - AAS, Financial Services

  2001 — 2003