Matt Brennessel

About Matt Brennessel

Playing a significant role in building best-in-class customer success organizations, infrastructures, and teams, I have demonstrated my passion for delivering industry-leading levels of service, formulating winning workplace cultures, and mentoring and developing empowered and talented teams. From my formative years with CoverMyMeds to serving as a Founding Member of ScriptDrop to my current position with PDMI as VP of Customer Success, I have led with a focus on efficient and effective growth, continuous improvement, and process innovation. As employee # 50 with a CoverMyMeds, I acquired an invaluable education learning how to scale a pharmacy business, executing, strategic business development and product plans, and leading the Pharmacy Accounts Team in optimizing customer success. Throughout my tenure, I directed national implementations, drove solution adoption, and oversaw a network of 50K+ pharmacies, including major logos such as CVS, Kroger, Walmart, and Walgreens. As a Founding Team Member with ScriptDrop—first as VP of Pharmacy Solutions and next as SVP of Operations—I built the entire pharmacy team, shaped the customer success organization, and visioned the operations infrastructure vital to rapid scalability. Focused on infrastructure and operational excellence, I developed the processes, systems, and enterprise standards to process $150M in products through 350K successful deliveries for our 3K+ contracted pharmacies. Due to my passion for developing and mentoring people, I was able to recruit and retain a high-caliber team, identify the talents of each associate, and provide a career map to support progression and retention. As a result, we enjoyed an exceptionally strong culture, were able to achieve industry-leading innovations, and fueled continuous performance improvement and sustainable growth. Working with Associated Couriers during my time with ScriptDrop, I was familiar with their service model and exceptional commitment to customer success. For this reason, I stepped away from the pharmacy industry and joined this leader in healthcare logistics and transportation. Once again, I have established the customer success infrastructure, along with first- time, processes, systems, and standards. Complicated by an acquisition, I worked diligently to mitigate risks, integrate the businesses, and stand up a customer success organization.

Experience

1. Vice President of Customer Success

   Pharmacy Data Management, Inc. (PDMI)

   May 2024 — Present

Education

• The Ohio State University

  Bachelor of Arts - BA, Strategic Communication

  2008

Skills

• Customer Service
• Customer Relations
• Teamwork
• Telephone Skills
• Advertising
• Word
• Account Management
• Microsoft Office
• Excel
• Microsoft Word
• Sales
• Microsoft Excel
• Marketing
• Management
• Customer Satisfaction
• Public Relations
• Event Planning
• Training