Matt Bohnert
City Service Manager @City of Solon
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WORK HISTORY
City Service Manager @City of Solon
US
The City Service Manager is responsible for the efficient operation and management of public services within the city. This includes ensuring the proper delivery of essential services to residents, coordinating with various departments, handling complaints, and driving improvements in service quality. The manager must also ensure that all activities comply with city policies, regulations, and budgets.Oversee the operation and maintenance of city services such as waste collection, public transportation, water and sanitation, road maintenance, and emergency services.Develop and implement strategies to improve the efficiency and effectiveness of service delivery.Ensure services meet regulatory standards and are delivered in a timely manner.Team Leadership & Coordination:Supervise and manage teams of city service employees, contractors, and service providers.Coordinate between departments (e.g, public works, parks and recreation, transportation, etc.) to ensure seamless delivery of services.Train and support staff to enhance performance and service delivery.Customer Service & Public Relations:Act as the primary contact for residents regarding service-related complaints, issues, and requests.Respond to public inquiries and ensure prompt resolution of issues or complaints.Engage with community stakeholders to assess service needs and satisfaction levels.Budget & Resource Management:Develop and manage budgets for various city service areas.Monitor expenditures to ensure services are provided within budget constraints.Procure necessary resources, equipment, and supplies to support services.Compliance & Reporting:Ensure all city services comply with local, state, and federal regulations.Prepare and submit reports on service performance, budget expenditures, and service improvements to city officials.Identify areas of improvement and make recommendations to enhance service efficiency.
EDUCATION
Stark State College
Computers
Stark State College
Associate’s Degree, Computer Science/business
ISSA
FITNESS/EXERCISE
ABOUT MATT BOHNERT
SENIOR-LEVEL MANAGEMENT & OPERATIONS Inventory Controllership | Project Management | Operations DevelopmentA top-performing customer service and sales professional experienced in generating new sales opportunities, and building relationships with customers and business partners. Sales and customer service manager leveraging consumer relationships into collaborative selling scenarios. Experienced in restructuring, including problem resolution and sales strategies. Well-versed in leading project development and implementation. Honed skills in driving logistical client service efforts through proven methodologies.Interpersonal Communication • Needs Assessment • Problem Resolution • Electronics •Sales • Account Management • Customer Service • Process Improvement • Multi-tasking • Operations & Logistics • Training/Development • Scheduling • Organizational Leadership •Recruiting • Inventory Control • Team Leadership • Policies & Procedures • Project Management • Payroll • Restructuring • P&L • Performance • Innovation • Technology • Microsoft Office SuiteANAGMENT
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