Matt Bates
Helping Insurance Carriers and their partners get things done.
- Role
- Vice President - Customer Experience at Oneshield
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Matt Bates
Experienced Senior IT Leader with almost 25 years of experience in development, project management, and executive leadership of Insurance systems selection, implementation, and maintenance. Recognized as a key business partner to ensure alignment between business units and IT to deliver successful solutions for business needs. Excellent facilitator and communicator with experience in all aspects of SDLC, and key contributor to development of department and corporate policies and procedures for improved regulatory compliance and operational efficiency.Areas of Expertise• Insurance • SDLC • Project/Program Management • IT Business Alignment• IT Strategy • Policy Administration System Selection• IT Management • Vendor Management• Business Process Improvement • Data Security
Experience
Vice President - Customer Experience
Apr 2023 — Present · Marlborough, MA, US
As Vice President - Customer Experience at OneShield, I will be helping our clients grow their business and improve processes through the use of OneShield\'s outstanding technology solution. I partner with Insurers to ensure their business needs are met and align technology with operations, underwriting, claims, and finance to achieve great things. Internally at OneShield, I am working to ensure our customers\' needs always come first and promote a culture of Customer Service. By understanding what our customers need, I can direct us to tailor our solution to best support their growth and success on the OneShield platform.
Education
Rensselaer Polytechnic Institute
BS, Civil Engineering
1989 — 1992
Skills
- IT Governance
- Insurance
- Business Strategy
- Crm
- Program Management
- Project Management Office (Pmo)
- Process Development
- IT Strategy
- IT Management
- Pmo
- Customer Relationship Management (Crm)
- Enterprise Architecture
- Business Analysis
- Sdlc
- Integration
- Process Simulation
- Project Portfolio Management
- Business Intelligence
- Governance
- Business Process Improvement
- Vendor Management
- Information Security Management
- Software Development Life Cycle (Sdlc)
- Business Process
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