Matt Amero

Desktop Engineering Manager the Jackson Laboratory @The Jackson Laboratory

Auburn, MA, US
EMAILS
m••••••••@jax.org
MOBILE NUMBERS
+15•••••••26

Signup · Get unlimited contacts

WORK HISTORY

Aug 2021 — Present

Desktop Engineering Manager the Jackson Laboratory @The Jackson Laboratory

View department →

Farmington, CT, US

A technical hands-on leader who is responsible for design, implementation, and daily operations in support of the JAX end user computing environment. I will lead a group that provides desktop computing support, including day-to-day troubleshooting, installation and configuration of hardware, software, and supporting technologies. The role is accountable for setting and enforcing hardware and software standards, and ensuring our desktop environment is secure and up to date with the latest approved software. The role also serves as the Service Owner for Desktop, Print, Mobility and Asset services within the JAX environment.

EDUCATION

1996 — 1998

Central Connecticut State University

Computer Science

1991 — 1994

Bryant University

Business Management

SKILLS

IT Service ManagementIntegrationBusiness Process ImprovementTroubleshootingTechnical SupportIT ManagementLaptopsIT StrategyLeadershipOperating SystemsIT OperationsWindows XpProcess ImprovementManagementVisioSystem DeploymentItilNetworkingCross-Functional Team LeadershipSoftware DocumentationSdlcVendor ManagementSystem AdministrationVmwareInformation TechnologySecurityRequirements AnalysisActive DirectoryWindows ServerCustomer ServiceDisaster RecoverySharepointWindows 7

ABOUT MATT AMERO

Self-motivated, hardworking, results oriented professional with a high sense of accountability for Information Technology End User Services with over 25 years\' experience as a strong leader in corporate environments. Well-seasoned IT Service Management experience with excellent process development, written communications, presentation, and documentation skills.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.