Matin Tamanna

Information Technology Support Specialist @World Skills Employment Centre

Ottawa, ON, CA

Manage Windows Server and network environments for optimal performance.• Provide Hardware and Software Support to more than 100 devices used by staff, clients, and volunteers.• Troubleshoot and resolve technical issues, including internet connectivity and CRM software.• Design, install, and train staff on new hardware and software (e.g, Office 365, Softphone, CRM, CMS).• Implement network design and disaster recovery plans; conduct testing.• Maintain and back up MS SQL database for Internal CRM.• Collaborate with staff, management, and consultants on ICT-related projects, including design, upgrades, development, training, policies, and procedures.• Ensure 100% compliance with Microsoft license agreements by implementing desktop application standards, network usage policies, and security protocols across all offices.