Matias Victor Chiarini

Global Member Services Representative @ASCAP

New York, NY, US

Provided attentive customer service to ASCAP’s esteemed writer and publisher Members across various communication channels, including telephone, email, and the Member Access platform.• Employed effective communication skills to address inquiries and resolve issues raised by writer and publisher Members promptly and efficiently.• Utilized my expertise in ASCAP\'s operations to address a wide range of inquiries, including but not limited to performance crediting, ASCAP’s repertory, royalty distribution, overpayment recoupment, international collections and distributions, membership elections, and general membership concerns.• Employed diligent research techniques to track and resolve inquiries, ensuring member satisfaction and retention.• Employed sound judgment to discern when inquiries required escalation, liaising effectively with other departments within ASCAP to expedite resolutions.• Acted as a liaison between ASCAP’s Distribution Team and members, facilitating the gathering of additional information required to process writer or publisher claims.• Collaborated seamlessly with various departments to resolve member issues promptly, ensuring a smooth and efficient process.

Universidad Argentina de la Empresa

Bachelor of Science, Media and Entertainment Management

Berkeley College

Associate of Applied Science