Matias Boeker
Hardware Program Manager at Apple
- Role
- Hardware Program Manager at Apple
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Matias Boeker
Experienced Program Manager with a demonstrated history of working in the consumer…
Experience
Hardware Program Manager
Mar 2015 — Present · San Francisco, CA, US
Program Manager responsible for designing and implementing service strategies for New Productions- Includes early engagement on NPI product features for AppleCare\'s service organization, acting as a critical link between Service Operations, Engineering, Finance, Finished Goods Operations, Marketing, and Product Quality- Perform data analysis and financial modeling to define optimal service strategies with the objective of minimizing cost per repair, increasing customer satisfaction, and establishing a sustainable reverse supply chain- Coordinate readiness tasks and deliverables across AppleCare functional teams for AirPods, HomePod, and Beats by Dre product launches- Lead cross-functional team to implement optimal service strategy on schedule with Finished Goods releases- Support Contact Center operations to reduce customer contact rates and call durations through product enhancements, online system solutions, efficient troubleshooting flows, and agent training.
Skills
- Marketing
- Risk Management
- Marketing Strategy
- Sales Management
- Strategic Planning
- Entrepreneurship
- Insurance
- Investments
- Powerpoint
- Microsoft Excel
- Coaching
- Business Development
- New Business Development
- Financial Analysis
- Financial Modeling
- Spanish
- Property & Casualty Insurance
- Public Speaking
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