Mathis Bahr
Head of Customer Success @Flip
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WORK HISTORY
Head of Customer Success @Flip
Stuttgart, DE
EDUCATION
The Julius Maximilians University of Würzburg
Bachelor of Applied Science (B.A.Sc.), Mathematical Economics
SKILLS
ABOUT MATHIS BAHR
Senior Customer Success professional with experience spanning hands-on enterprise account ownership and Customer Success leadership in high-growth B2B SaaS. I operate comfortably in complex, multi-stakeholder environments and partner closely with Sales, Product, and Engineering to drive renewals, expansion, and long-term value realization.I’m most effective where Customer Success is expected to be both strategic and accountable - whether directly owning critical enterprise relationships or building the operating models, governance, and engagement frameworks that enable CS teams to scale predictably.Scope of ImpactEnterprise IC– Strategic and enterprise account ownership– Executive stakeholder engagement and renewals– Value articulation, ROI storytelling, and expansion motions– Co-selling and commercial alignment with SalesCustomer Success Leadership– CS team building and development– Customer lifecycle and coverage model design– Renewal forecasting and risk management– Partner-led and cross-functional CS execution
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