Mathieu François

Client Services Specialist @Dual Code Inc

Ottawa, ON, CA

Responsible for providing superior customer service for clients using Dual Code’s Software as a Service (SaaS) customized Learning Management System (LMS) servers and systems.Responsible as a second level technical support avenue for clients for the configuration, optimization, customization and investigation of any issues, concerns, or new features.Understanding of client needs, business needs, developer needs are essential for this position in order to bridge project gaps and ascertain effective implementation strategies.