Mathieu Anselmet
Operations Lead & Guest Experience @Mirvish Productions
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WORK HISTORY
Operations Lead & Guest Experience @Mirvish Productions
Toronto, ON, CA
In my role as Guest Experience & Operations Lead at Mirvish Productions, I am responsible for ensuring smooth front-of-house operations with a focus on detail-oriented service and excellent customer engagement.Key Responsibilities:Managed ticket-taking, guided patrons to their seats, and monitored audience members during performances.Identified and resolved disruptions to patron experience while adhering to Health and Safety, Emergency Preparedness, Fire Safety, and Accessibility standards.Took on additional duties as assigned by supervisors, consistently maintaining a high standard of service delivery.Certifications & Achievements:AED Level C CPR, Emergency First Aid, Smart ServeActive Member, Toronto International Film Festival Operations Department (2024)
EDUCATION
Université Savoie Mont Blanc
College Diploma, Business and Management
EHESS - Ecole des Hautes Etudes en Sciences Sociales
Master's degree, Social Science, Anthropology
Institut Mines-Télécom Business School
Master's degree, International Business Engenering
Virginia Tech
Information System , Web Marketing
SKILLS
ABOUT MATHIEU ANSELMET
Bilingual (FR/EN) Account Manager | Customer Experience & Team Leadership Master’s…
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