Mathias Lucas

Field Application Scientist @Sartorius

FR

Provide scientific support for sales activities through direct customer contact and webinar based demonstrations of IntelliCyt & IncuCyte softwares and instrumentations (Sartorius Bioanalytics). Provide first line troubleshooting and technical support for existing customers up to and including level 2 maintenance proceduresPerform training services for new systems and demonstrationsConduct on-site training and support sessions for existing customersParticipate in the organization and conduct of IntelliCyt & IncuCyte cytometry workshopsParticipate in and attend scientific meetings and trade showsDeliver podium presentations at scientific conferencesPerform application testing of new product releases and feedback to R&D and marketing teams to improve product useTo work collaboratively with Sales, Marketing, and R&D teams to increase sales and customer satisfaction