Mathias Andersen

Infrastructure Engineer @BTIG

London, GB

Provided Tier 1 and Tier 2 support to internal users, resolving hardware, software, and network-related issues in a fast-paced financial services environment.Supported the firm-wide Windows 11 migration, including imaging and deploying machines using Microsoft SCCM and assisting with post-deployment troubleshooting.Collaborated with the Infrastructure team to assist with tasks in VMware vSphere/vCenter and Microsoft Azure, including basic VM provisioning, system monitoring, and user access support.Set up and supported Cisco IP phones and user provisioning within Cisco Unified Communications Manager (CUCM), contributing to smooth onboarding and device management.Helped manage Cisco Duo multi-factor authentication (MFA) by creating user accounts and resolving access and authentication issues.Developed and implemented a custom PowerShell script used during the Windows 11 migration to remotely gather system diagnostics (CPU, RAM, OS version, last logon, IP, etc.) from AD-connected devices. The script improved visibility and reduced manual effort for the migration team.Gained hands-on experience in automation, remote management (WinRM/CIM), and Active Directory querying, demonstrating initiative beyond standard Helpdesk duties.

Syddansk Erhvervsskole

Data & Communications, IT-supporter

Syddansk Erhvervsskole

Data & Communications, Data technician specialised in infrastructure