Mathew Varghese
Head of Customer Success @Fime
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WORK HISTORY
Head of Customer Success @Fime
Growing business, revenue, profitability and improving customer experience
EDUCATION
K.J. Somaiya Institute of Management Studies and Research
Masters in Marketing Management, Marketing
Don Bosco Institute of Technology
Bachelor of Engineering, Electronics and Telecommunications
ABOUT MATHEW VARGHESE
Mathew is a customer success professional and delivery manager, bringing his expertise to successfully guide project deliveries and manage operational KPIs. Mathew excels in leading cross-functional teams to deliver value, ensuring quality and SLA adherence. He is an expert in continuous improvement, risk assessment, and service governance for operations. His adeptness at managing client feedback, SLA and escalation handling, and providing accurate management information drives successful outcomes. Mathew consistently drives value and services for clients through a single channel.
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