Mathews Benny
Jr. Product Support Engineer || Cloud Support Engineer
- Role
- Jr Product Support Engineer at Armia Systems, Inc
- Location
- Kochi, IN
- LinkedIn followers
- 500 followers
About Mathews Benny
In my role as a Junior Product Support Engineer, I serve as a Frontline Support Engineer for a U.S-based Cloud Hosting Company, providing exceptional support to clients worldwide. I specialize in guiding customers through their Cloud Hosting queries and delivering Tier 1 troubleshooting for cPanel, WHM, WHMCS, and Linux OS environments. My commitment to ensuring a seamless client experience drives me to resolve issues efficiently, educate customers, and foster their confidence in using our web hosting solutions. Previously, as a Junior IT Support Engineer, I gained hands-on expertise in cloud infrastructure management, web hosting optimization, and server administration. My attention to detail, problem-solving mindset, and dedication to learning have empowered me to adapt quickly to evolving technologies in cloud computing and web hosting landscapes. Whether it\'s ensuring the performance, reliability, and security of hosting platforms or collaborating with teams to enhance operational efficiency, I thrive in dynamic, technology-driven environments. My focus is on implementing best practices and providing tailored solutions to meet organizational and client needs. With a passion for continuous improvement and a collaborative mindset, I am eager to contribute my skills and expertise to drive success in cloud-based and web hosting initiatives.
Experience
Jr Product Support Engineer
Aug 2024 — Present · Kochi, IN
In my role as a Junior Product Support Engineer, I work as the Frontline Support Engineer for US-based Cloud Hosting Company, engaging with clients worldwide to resolve their queries and provide guidance on Cloud Hosting. I specialize in delivering Tier 1 level troubleshooting for cPanel, WHM, WHMCS, and Linux OS environments, ensuring smooth operations and customer satisfaction.My passion for problem-solving and my commitment to learning drive me to master cloud infrastructure management, web hosting optimization, and system reliability. With a strong foundation in server administration and hands-on experience in client support, I am adept at diagnosing and resolving issues, implementing best practices, and enhancing operational efficiency.I am also focused on continuous improvement through certifications and training, equipping myself to adapt to the evolving cloud computing and web hosting landscape. With a collaborative mindset and a dedication to delivering exceptional service, I am committed to contributing to the success of cloud-based and web hosting initiatives within the organization.
Education
Infant Jesus Public School, Kanjirappally
ICSE - High School
2003 — 2016
St. Dominic's College, Parathod P.O., Kanjirappally-686 512
Bachelor of Commerce - B.COM: Model - I; Mahatma Gandhi University
2018 — 2021
St. Dominic’s Higher Secondary School, Kanjirappally
Higher Secondary Certification - Science
2016 — 2018
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.