Mathew Glenn

About Mathew Glenn

I believe AI is one of the most powerful levers we have to transform healthcare — from autonomous infrastructure that dramatically reduces costs, to intelligent systems that could redefine how patients are diagnosed and treated. As VP of Modern Infrastructure at Vervint, I\'m starting to build that future today through the Agentic AIOps Engineer, an autonomous AI system achieving 60-80% reduction in infrastructure engineering workload while lowering costs and raising quality. I bring the business and technical foundation to execute at scale: 15+ years in enterprise infrastructure,$13M business unit built at 45% margins, an MBA from Purdue, and deep expertise across Azure, Epic EHR, and AI-first managed services.

Experience

1. Vice President of Modern Infrastructure

   Vervint

   Jul 2025 — Present · Grand Rapids, MI, US

   AI-First Service Transformation:• Architecting the Agentic AIOps Engineer — an autonomous AI system handling incidents, requests, troubleshooting, and architecture consultation with 60-80% reduction in L1/L2 engineering workload across heterogeneous client environments• Implementing multi-agent AI coordination framework leveraging Model Context Protocol to create specialized agents focused on narrow domains (VMware, Azure, Aws, process compliance, etc.)• Utilize the AEGIS security framework ensuring client data isolation, zero-trust architecture, and compliance across all autonomous operationsHealthcare Vertical Leadership:• Leading design and delivery of fully managed healthcare application platforms, including fully managed Epic EHR infrastructure — enabling health systems to offload operational complexity while gaining enterprise-grade reliability and SRE-backed uptime SLAs• Driving measurable healthcare outcomes: decreased infrastructure costs, increased quality through AI-enforced process consistency, and improved time-to-value for application deliverySRE & Observability Practice:• Establishing enterprise-grade SRE discipline with error budgets, outcome-based success metrics (not activity metrics), and AIOps-driven event management replacing traditional \"firefighting\" with proactive reliability engineering• Architecting hybrid observability solutions for environments spanning legacy on-premises infrastructure to modern serverless and containerized workloads• Championing the outcome based approach: measuring success by reductions in Sev 1 incidents, ticket volume, MTTR and total cost-to-valueStrategic Executive Engagement:• Engaging C-suite healthcare executives on technology strategy, infrastructure modernization roadmaps, and AI adoption aligned with clinical and operational objectives

Education

• Purdue University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• Purdue University

  Master of Business Administration - MBA, Business Administration and Management, General

Skills

• Enterprise Software
• Windows Server
• Information Technology
• Data Center
• Vmware
• Active Directory
• Dns
• Dhcp
• Virtualization
• Citrix
• Enterprise Architecture
• Group Policy
• Disaster Recovery
• Security
• Vsphere
• Cross-Functional Team Leadership
• Management
• Unix
• Managed Services
• Integration
• IT Management
• Project Management
• Software Installation
• Citrix Metaframe
• Troubleshooting
• Access
• Windows
• Sap
• Scripting
• Executive Management