Mathew Erickson
Assistant Vice President, Principal Product Engineer, Voice Apps @Synchrony
Signup · Get unlimited contacts
WORK HISTORY
Assistant Vice President, Principal Product Engineer, Voice Apps @Synchrony
Directed and led a team of IT professionals, ensuring the successful execution of technology operations and support activities. Implemented a delegation-focused approach, empowering team members to take on rewarding work while providing guidance and support when needed. Utilized Kanban board and agile methodologies to maximize operational efficiency in support activities for corporate interactive chatbots. Led two major upgrades in 2021 and 2022, resulting in significant customer experience improvements and backend enhancements to data storage and retrieval. Actively participated in daily development team calls, maintaining effective communication and alignment with the teams. Coordinated with multiple internal teams and vendors, utilizing appropriate and timely communications and providing daily updates on project milestones with a Gantt chart.
EDUCATION
American InterContinental University
Bachelor of Information Technology, Computer Systems
Walsh University
Master of Business Administration - MBA, Data Analytics
Valley Forge Military Academy
AA, Criminal Justice
SKILLS
ABOUT MATHEW ERICKSON
With over two decades of experience in the technology sector, I am a seasoned leader and…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.