Mathew Panthrandil Koshy

Dc Advanced User @H&M

Ajax, ON, CA

Support end users in the day-to-day work and act as an advanced system user within the inbound or outbound department. • Conduct system clean-up and system routines. • Support end-users on daily system-related issues. • Feedback to System Specialist (ex-Super Users) • Conduct basic troubleshooting and reporting. •Maximize operational excellence, quality, and efficiency by ensuring system-related best practice guidelines are followed, all flow systems are working, and IT system related procedures are implemented. • Identify and suggest improvement opportunities and/ or need for inbound/outbound operations. • Responsible for training end users and team leaders on any new functionalities on the system or any improvement.