Joel Mathew
Service Designer @Shell
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WORK HISTORY
Service Designer @Shell
Bengaluru, IN
Successfully led and delivered a cyclic onboarding journey for the outdated and scattered resources in the e-mobility division through creative concepts weaved together, thereby saving ~25% in costs and improving employee satisfaction by ~20%- Successfully led cross functional teams spread over 7 countries to establish Shell’s first internal EV price setting tool that reduced lead times by a month and improved process efficiency by ~25% for pricing managers by cultivating stakeholder relations and iterative designs.
EDUCATION
Srishti Manipal Institute of Art, Design and Technology
Bachelor of Design, Business Services and System Design
St. Thomas Residential School
ICSE & ISC, Science
University of the Arts London
Master of Research, Creative Computing
ABOUT JOEL MATHEW
As a service designer, I offer a unique blend of creative design thinking and strategic…
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