Mathew Jacob

WORK HISTORY

EDUCATION

ABOUT MATHEW JACOB

As a seasoned professional with over a decade of diverse experience in customer-facing roles, I proudly consider myself a customer success expert dedicated to delivering value-based solutions and forging enduring relationships. Currently serving as a Client Solutions Specialist at CIBC, a major player in Canada\'s banking sector, I specialize in providing informed and personalized services, recommending tailored products, and handling complaints for personal banking clients.My proficiency extends across a spectrum of skills and credentials, encompassing customer onboarding, retention, service excellence, product support, and adept project management. I am equipped with certifications in ITIL, Six Sigma Yellow Belt, and New Project Manager Essentials, underscoring my commitment to professional development and excellence. My prior role as a Manager of Product Implementation and Support at Starmark Software, a SaaS company, stands testament to my leadership skills. There, I successfully led a team of support professionals and implementation analysts, ensuring customer satisfaction and retention through strategic oversight.Moreover, my technical acumen includes mastery in MS Office suites, Zoho CRM, and FreshDesk, underscoring my adaptability to varied technological platforms.In conclusion, my professional journey reflects adaptability, strategic thinking, and an unwavering commitment to delivering value across project management, customer relations, and organizational efficiency. These experiences not only have honed me into a versatile professional but have also ignited a fervor for continuous improvement and innovation. I am poised to leverage these qualities in tackling new challenges, thereby contributing to the success and growth of any organization fortunate enough to have me on board.