Mathew Fleishans

Area Service Manager @Altec

Nampa, ID, US

Work with technicians and customers to establish the most effective schedule-Manage daily activities (repairs, expense management, fleet maintenance) to ensure customer satisfaction-Support and implement process improvement and Altec policies with the group, such as those involving phone, inventory, expense reports, service requests, and timesheet reporting-Participate in continuous improvement events as requested-Manage metrics to meet company and customer performance objectives-Responsible for answering incoming calls from customers and for the timely dispatch of jobs to technicians-Primary contact for customers, ensuring completion-Serve as primary contact for internal business units requiring mobile service support-Communicate with Materials to ensure proper parts availability-Maintain consistent communication with Altec Account Managers to foster positive relationships among sales, service, and the customer-Instill an attitude of team spirit in concert with Altec Values that will maintain a successful Service Group within the overall Altec organization.

Altec Leadership Conference

Completion, Organizational Leadership

Community College of the Air Force

Associate of Arts and Sciences (AAS), Aviation Maintenance Technology

American Military University

Bachelor of Arts - BA, Business, Management,

Community College of the Air Force

Associate's degree, Curriculum and Instruction of Technology and Military Science

Altec Emerging Leaders

Certificate, Organizational Leadership

Community College of the Air Force

Occupational Instructor Certification, Technical Instruction