Mathew Finley
Manager, Technical Support Engineering at Bullhorn
- Role
- Manager, Technical Support Engineering at Bullhorn
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Mathew Finley
Experienced graduate from the University of New Hampshire; with a Bachelors of Business Administration focused in Information Systems & Finance. Passionate about delivering a professional work ethic with a strong attention to detail. Currently working for Bullhorn Inc. based out of Boston, MA.
Experience
Manager, Technical Support Engineering
Aug 2024 — Present
Coach and train team on problem solving, technical skills, and root cause analysis• Ensure accurate case prioritization and queue maintenance; keep team working the highest impact issues and working them as efficiently as possible• Balance multiple escalations and re-prioritizing work as necessary to keep proper attention on most impactful issues• Proactively manage issues and drive continuous improvement in team• Help team get “unstuck” quickly to drive timely resolution; encourage cross-functional collaboration, client-facing calls, and out-of-the-box solutions to drive down time to resolution• Analyze inefficient trends in cases and escalations over time; work with leadership to suggest improvements, automation opportunities, and more• Coordinate with cross-functional team leaders and stakeholders to identify best possible holistic solutions for issues; be that engineering, systems changes, data changes, and more
Education
Frank Scott Bunnell High School
High School Diploma, General Education
2009 — 2013
University of New Hampshire
Bachelor of Science - BS, Information Systems, Business Analytics & Finance; Dual Major
2013
Skills
- Microsoft Word
- Strategic Planning
- Financial Analysis
- Java
- Microsoft Office
- Sales
- Management
- Microsoft Excel
- Powerpoint
- Windows 7
- Investments
- Visual Basic
- Kronos Wfc
- Social Media
- Food Service Operations
- Computer Maintenance
- Customer-Focused Service
- Leadership
- Teaching
- Time Management
- Public Speaking
- Computer Hardware
- Social Networking
- Research
- Social Media Marketing
- Service Delivery
- Presentations
- Manual Labor
- IT Operations
- Software Installation
- Customer Service
- Mysql
- Os X
- Microsoft Sql Server
- Wordpress
- Access
- Teamwork
- Networking
- Sql
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