Mathew Anthony
Reservation Lead @Rayna Tours
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WORK HISTORY
Reservation Lead @Rayna Tours
Dubai, AE
Managed end-to-end Business to customers operations, including client inquiries, reservationmanagement to ensure a seamless client experience.• Oversaw project-based initiatives for sales campaigns, partner onboarding, and system processimprovements.• Collaborated with internal departments (Sales, Accounts, Operations) to streamline workflow,track deliverables, and meet project deadlines.• Utilized CRM and reservation systems for customer management, billing accuracy, andperformance reporting.• Conducted market research and competitor analysis to identify growth opportunities and futuretrends.• Designed and executed promotional projects, contributing to revenue growth and repeatcustomer engagement.• Supported digital initiatives by coordinating technical updates, data accuracy checks, andautomation of booking processes.• Led team efforts to enhance client communication and after-sales service, ensuring highcustomer satisfaction scores.• Contributed to training sessions and departmental presentations on new products and tools.• Planned and proposed future departmental projects focusing on digital integration, improvedprocess tracking, and customer retention strategies.
EDUCATION
Bhartiya vidyapeth
Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management
Savitribai Phule Pune University
BCA, Computer and Information Sciences and Support Services
ABOUT MATHEW ANTHONY
Siemens Energy relies on a collaborative procurement approach, where supplier performance is managed to ensure 95% or better on-time delivery. The role involves aligning purchasing activities with project goals, onboarding vendors, and fostering strong supplier relationships, all while adhering to global procurement policies. An MBA graduate specializing in supply chain management, the professional integrates Six Sigma and Lean principles to optimize operations. Motivated by a commitment to efficiency and quality, they aim to drive value in procurement and logistics, leveraging SAP SCM expertise to enhance organizational outcomes.
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