Matheus Apolonio
Senior Engineering Manager @Delivery Hero SE
Signup · Get unlimited contacts
WORK HISTORY
Senior Engineering Manager @Delivery Hero SE
Berlin, DE
EDUCATION
Impacta Tecnologia
Android Developer, Mobile development
Impacta Tecnologia
Programming in C# 2012 - 1st module, System development
Impacta Tecnologia
Linux LPI - 1st module, Infrastructure administration
Instituto Social Nossa Senhora de Fátima
Professionalizing course, System development
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo - IFSP
University graduation, Systems Analysis and Development
SKILLS
ABOUT MATHEUS APOLONIO
Engineering Manager with experience leading multiple customer support channels at Nubank — including Chat, FAQ, Phone, Email, and WhatsApp. I’ve managed both senior ICs and Managers, delivering impactful solutions with GenAI, voice biometrics, and global scalability.I’m driven by large-scale challenges, robust platforms, and high-performance teams. Proven track record in cost reduction, operational efficiency, and building secure, intelligent, and autonomous customer experiences.Key achievements include:• Launched real-time GenAI-based voice assistant• Designed Pix payment flow via WhatsApp using conversational AI• Migrated legacy channels to modular BDC architecture• Replaced third-party vendors with scalable in-house platforms• Introduced voice biometrics for seamless user authentication
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.