Mateus Gimenez
Ict Support Analyst @Associated British Foods plc
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WORK HISTORY
Ict Support Analyst @Associated British Foods plc
Provide 1st and 2nd line IT support for users across multiple ABF Group companies, acting as a local first point of contact for hardware and software issues.• Deliver IT troubleshooting and technical support for local and remote users, primarily in Windows 11 environments, including MS Office 365, Copilot, and Intune.• Log, track, prioritise, and assign tickets to relevant teams using Assyst and ServiceNow, ensuring timely resolution and adherence to SLA and ITIL-aligned processes.• Build, image, and provision desktops, laptops, and peripherals, ensuring end-users are fully operational and productive.• Collaborate with internal IT teams to continuously improve processes, workflows, and service delivery efficiency.
EDUCATION
UENP - Universidade Estadual do Norte do Paraná
Bacharel, Information System
ABOUT MATEUS GIMENEZ
m••••••••@gmail.comResilient Data/Project Analyst with 5+ years of experience in interpreting complex data to produce bespoke dashboards and reports to support data-driven decision-making. Postgraduate in Project Management, worked in several IT projects supporting the implementation of HRMS systems, Project and Knowledge Management platforms. Additionally, provided training and support to hundreds of software users across multiple organisations.Areas of Expertise:• Data analysis, Business Intelligence & Reporting • System configuration & Support • Training & Documentation • Project managementAlways interested in hearing from colleagues and peers past and present, and indeed making new connections.Please feel free to reach out and connect.
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