Mateo Gluck

Experience

1. Customer Service Advisor

   bet365

   Jun 2025 — Present · Denver, CO, US

   As a Customer Service Advisor at one of the world’s leading online gambling companies, I deliver responsive, knowledgeable, and high-quality support to a global customer base across multiple platforms. My role involves: • Providing real-time assistance via live chat, email, and phone, ensuring swift resolution of queries and technical issues. • Maintaining in-depth knowledge of bet365’s products, promotions, and responsible gambling policies to uphold regulatory standards. • Managing high-pressure situations with professionalism and discretion, especially during peak sporting events. • Demonstrating empathy, clarity, and efficiency to enhance customer satisfaction and loyalty. • Collaborating closely with cross-functional teams to improve service processes and escalate technical or account-related concerns appropriately.This position has strengthened my ability to work in fast-paced, high-stakes environments while maintaining a customer-first mindset and strict attention to detail.

Education

• Arizona State University

  Sports business, Business Administration and Management, General

• Colorado Academy

  High School Diploma

• Universitat Autònoma de Barcelona

  Bachelor of Arts - BA, Sports Business