Mateen A.

About Mateen A.

Dedicated Management Professional with over 8 years of experience in finance, brings forth the ability to manage and lead cross-functional teams to achieve business goals and exceed client expectations. Proficient in developing and implementing innovative strategies to increase operational efficiency, reduce costs, and improve overall productivity. Proven ability to manage and mitigate risk, including in-depth knowledge of regulatory compliance requirements and the ability to navigate complex regulatory environments. Skilled in building and maintaining strong client relationships through effective communication, exceptional service delivery, and a focus on exceeding client expectations. Seeking excellence in overseeing large-scale projects, including project planning, execution, and monitoring, with a track record of delivering projects on time and within budget. Demonstrated expertise in strategic planning, process improvement, and resource allocation, leveraging data-driven insights to inform decision-making. Extensive experience in overseeing and optimizing business operations to drive efficiency and profitability. Adept at leveraging data and analytics to inform decision-making and drive business growth, with a strong ability to interpret complex data and communicate insights effectively to stakeholders. Experienced in creating process standard operating procedures (SOP) during the transition phase at Genpact, Proficient in using various tools and techniques to gather information and analyze processes to ensure accuracy and completeness in SOPs.

Experience

1. Assistant Manager F & a Otc R2r Process Transition Operations

   Genpact

   Jun 2022 — Present · Jaipur, IN

   Successfully led and executed both onshore and offshore transition for the billing process, resulting in a streamlined and efficient process that added 20 FTEs worth of work. Managed all User Acceptance Testing (UAT) for new implementation and technological changes, ensuring a smooth transition and minimal disruption to the business. Reduced onshore escalation/errors by standardizing the process, leading to increased accuracy and efficiency in the billing process. Proactively engaged with the team to continuously improve current BAU processes and increase efficiency. Ensured detailed procedure manuals were reviewed and updated accordingly for the owned processes/reporting, resulting in accurate and up-to-date documentation. Successfully achieved monthly/quarterly cash and aging targets by following up with a designated set of high-risk customers through calls and emails, resulting in improved cash flow and reduced aging.Responsibilities: Manage invoicing and billing for EMEA and North America regions. Establish and maintain positive relationships with onshore peers to foster a collaborative and productive work environment. Collaborate with various regions to expedite the collections process and improve cash flow by reducing outstanding balances. Provide weekly and monthly reporting to track and enhance overall collections and decision-making based on data-driven insights. Ensure SLA and targets are met by managing the daily operations of the process. Track and monitor team members\' performances on efficiency, quality, and compliance, among other deliverables. Provide leadership for new business by onboarding new hires and facilitating their training. Resolve ad-hoc requests from clients in a timely manner. Assess training needs and communicate them to top management for periodic review of team members. Develop internal control systems to build ownership in the team and ensure greater accountability towards the process.

Education

• University of Rajasthan

  Bachelor of Commerce - BCom, Business Administration and Management, General

• RBSC

  S.s. Jain Subodh College, Commerce

  2007 — 2009

• SS JAIN SUBODH COLLEGE JAIPUR

  Bachelor's degree, Finance & Accounts

• University of Rajasthan

  Bachelor of Commerce (B.Com.), Business/Commerce, General

  2013 — 2015

• PGDBM

  PGDBM (POST GRADUATE DIPLOMA IN BANKING MANAGMENT, BANKING

  2015 — 2015