Matchett Match Bradford
Strategic Leader in Enablement, Customer Experience, and Operations
- Role
- Senior Manager, Css Enablement at Atlassian
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Matchett Match Bradford
With over 18 years of experience in customer support, learning and development, operations, and enablement, I am a passionate and results-oriented leader who supports every stage of the customer journey. I take pride in my ability to drive growth, lead high-performing teams, and establish long-term, sustainable relationships with clients and stakeholders. As the Director of Global Enablement and Operations at ActiveCampaign, I led all enablement and operations functions for the global customer organization and close to 40k customer interactions a month, including training, knowledge management, systems and tools, workforce management, and quality. I implemented the support chatbot that serviced 40k customer interactions a month and reduced transfers by 78%. I also built a global enablement team that covers training, documentation, QA, tooling, and WFM, and oversaw the development of an improved support training program that accelerated employee onboarding time by 33% within 3 months.
Experience
Senior Manager, Css Enablement
Jan 2026 — Present · Portland, OR, US
Education
University of South Florida
B.S, Music Education
Skills
- Customer Service
- Sharepoint
- Training
- Strategic Leadership
- Educational Technology
- Multimedia
- Customer Focus
- E-Learning
- Public Speaking
- Teaching
- Process Improvement
- Team Building
- Management
- Technical Training
- Service Management
- Development of Employees
- Project Management
- Learning Management Systems
- Employee Training
- Retail Management
- Hands-on Training
- Adult Learning Theory
- Software Training
- Instructor-Led Training
- Leadership
- Microsoft Office
- Sales
- Organizational Development
- Strategic Planning
- Project Planning
- Leadership Development
- Training & Development
- E-Learning Implementation
- Education
- Articulate Storyline
- Coaching
- Product Launch Training
- Team Leadership
- Strategy
- Instructional Design
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