Mataeo Strothers

Business Operations Manager @King County Sexual Assault Resource Center

Renton, WA, US

Managed and supervised administrative staff to ensure effective daily operations, maintaining a high standard of administrative support across the organization. • Oversaw front desk, reception, and facilities management, ensuring a professional and efficient work environment. • Coordinated internal communication, streamlined administrative processes, and ensured compliance with all business licenses and HIPAA regulations. • Developed and maintained standard operating procedures for administrative functions, ensuring consistent and efficient operations. • Managed vendor contracts and maintained relationships with external service providers, including IT service providers, to address technology needs. • Led the agency’s Information Technology Strategic Plan, coordinating the acquisition and management of technology resources. • Monitored and ensured compliance with HIPAA and other regulatory requirements, ensuring client data protection. • Assisted in the development and editing of key organizational leadership documents. • Implemented and maintained a system to track and address staff support and administrative requests. • Managed client service processes, including scheduling, insurance credentialing, and fee agreements, to ensure seamless client interaction. • Conducted quality assurance assessments, identifying and implementing process improvements to enhance operational efficiency. • On-call for emergent operational issues, ensuring prompt resolution of any facility or administrative challenges.