Cox

About Cox

Experienced healthcare IT leader with 20+ years in delivering enterprise solutions. Skilled in workflow optimization, aligning IT with strategy, leading cross-functional teams, managing vendor relations, and driving automation.Skills: • Strategic Planning• Product Lifecycle Management• Cross-functional Leadership• Vendor Management• IT Solutions Implementation• Workflow Automation• Data & Business Analysis• People Development

Experience

1. Director Enterprise Products and Servicenow Platform Owner

   Orlando Health

   Jan 2023 — Present · Orlando, FL, US

   As Director of Products within Orlando Health IT, I serve as the bridge between business leadership and technology, aligning strategy, governance, and innovation across the enterprise systems. I lead a diverse team focused on delivering scalable digital solutions that enhance the performance of non-clinical functions, including Risk, Marketing, Food & Nutrition, and Support Services.My work focuses on establishing a foundation of operational excellence by implementing ServiceNow as an enterprise platform, encompassing ITSM, CMDB, and Discovery, to streamline workflows, enhance transparency, and strengthen governance throughout the organization.• Led the enterprise rollout of ServiceNow, implementing ITSM modules, establishing a robust CMDB with automated Discovery, and creating governance structures to sustain long-term success.• Defined and implemented IT governance and service management frameworks that standardize processes, enhance accountability, and drive alignment between IT and business objectives.• Designed and operationalized core ITSM processes (Incident, Problem, Change, Request, and Knowledge Management) to improve service quality and efficiency across business units.• Directed the product portfolio for non-clinical departments — including Risk, Marketing, Food & Nutrition, and Support Services — ensuring technology solutions delivered measurable business value.• Partnered with data and integration teams to connect ServiceNow with the enterprise data lake, enabling automation, analytics, and cross-functional visibility.• Managed the full product and vendor lifecycle, from strategy and RFP through contracting, onboarding, and continuous improvement.• Built and mentored a high-performing IT product team, fostering a culture of innovation, collaboration, and professional growth.

Education

• Western Governors University

  Bachelor of Science - BS, Information Technology

• Western Governors University

  Master of Science - MS, Information Technology

• Purdue University

  Associate of Science - AS, Computer Technology

  2001 — 2005