Syed Ashher Furqan
Business Systems Consultant @Mk Consultancy
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WORK HISTORY
Business Systems Consultant @Mk Consultancy
Etobicoke, ON, CA
Confer with clients to identify and document business and technical requirements based on operational needs.• Analyze existing information systems and workflows to identify inefficiencies and recommend improvements for better performance.• Design, develop, integrate, test, and implement customized business solutions related to information systems.• Provide expert advice on information systems strategy, policy formulation, system security, and service delivery enhancements.• Act as a liaison between business units, IT teams, and support staff to facilitate smooth communication and project execution.• Conduct thorough testing of system changes and enhancements to ensure accuracy, reliability, and functionality.• Prepare documentation including system specifications, technical reports, user manuals, and training materials.• Support the deployment of new systems and provide troubleshooting and maintenance for existing solutions.
EDUCATION
Shadan College Of Engineering And Technology
Computer science engineering, Computer Science
Conestoga College
Postgraduate Degree, Information technology business analyst
ABOUT SYED ASHHER FURQAN
Strategic Business Systems Consultant with over 6 years SDLC, Agile, and Waterfall methodologies, with a focus on customer identity and access management (CIAM) and enterprise IT systems. Proven expertise in vendor management, process re-engineering, and IT service delivery, driving measurable improvements in performance and customer satisfaction. Strong analytical background leveraging Power BI, Google Analytics, and Excel to extract insights and guide data-driven decisions. Deep experience with CRM systems, payment gateways, SWIFT transactions, and fraud prevention, including time with Amazon’s risk and payment systems. Adept at risk and release management, skilled in SAP and experienced in delivering technical training and documentation to drive user adoption and system usability. Recognized for bridging technical and business stakeholders, aligning IT initiatives with strategic goals, and delivering scalable, impactful solutions
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