Massimo Serra
City Operations Manager @Just Eat Takeaway.com
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WORK HISTORY
City Operations Manager @Just Eat Takeaway.com
Turin, IT
Managing a team of 7 Operations Coordinators and hundreds riders across Turin, Florence, and Livorno- Optimizing operations with a focus on efficiency, delivery time, and order cancellations, improving operational KPIs by +30% yoy- Launching logistics services in Turin and Livorno, scaling from 0 to tens of thousands of orders per month- Managing strategic national projects, with high spending budgets - Negotiating with local trade unions to optimize contract conditions and operations.
EDUCATION
Università degli Studi di Torino
Laurea Magistrale in Direzione d'impresa, Marketing e Strategia., Marketing/Gestione marketing, generale
Università degli Studi di Torino
Triennale in Economia Aziendale, Economia aziendale/manageriale
SKILLS
ABOUT MASSIMO SERRA
La mia visione delle Operations si fonda su un principio chiaro: i processi eccellenti…
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