Massimo di Fiore
Architect / Technical Lead at Genesys
- Role
- Architect Technical Leader at Genesys
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Massimo di Fiore
I’m a dynamic, team spirited and motivated Genesys Contact Center Solution Engineer with an extraordinary blend of leadership, and with a strong knowledge in Contact Center’s Genesys-centric solution.My objective is to make CX better.Let\'s go for it!
Experience
Architect Technical Leader
Jun 2016 — Present
Education
ITCS C.E.GADDA
Business Administration, Information Technology
1988 — 1993
Skills
- English
- Operations Management
- Itil
- Call Centers
- Ip
- Project Managers
- Voip
- People Management
- Genesys Framework
- Mentoring
- Ivr
- Contact Centre
- Gvp
- Nuance
- Social Media
- Solution Architecture
- Multimedia
- Contact Centers
- Call Center
- Sip
- Telecommunications
- IT Management
- Business Process
- Contact Center
- Integration
- Management
- Program Managers
- Service Management
- Genesys
- Italian
- Cisco Technologies
- Cti
- Networking
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