Massimo Mazzola
Head Concierge @Starhotels S.p.A.
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WORK HISTORY
Head Concierge @Starhotels S.p.A.
Roma, IT
Hotel d\'inghilterra is one of Rome\'s most distinguished and desired properties. It is loved for its stunning location, compelling history, eclectic originality and its effortless elegance- Deliver a personalized approach, delighting our guest by anticipating their needs and exceeding their expectation- Ensured that out guest are provided with highest level of service- Ensured that Doorman team, Concierge team and Bell attendants work well in concert in order to maintain our Starhotels/SLH standards- Ensured that the Team is Motivated to maintain our LQA Scores of 90%- Member of Les Clefs d\'Or Roma. Les Clefs d\'Or is the prestigious National and International organization of professional Hotel Concierge.
SKILLS
ABOUT MASSIMO MAZZOLA
In the last few years I have been working for several company includind Belmond hotels…
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