Massimo MacChia
Occ Msc Cruises & Explora Journeys @MSC Cruises
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WORK HISTORY
Occ Msc Cruises & Explora Journeys @MSC Cruises
Management of Operational emergencies and Crisis situations. Itinerary changes and reprotections for embarking/disembarking guestsFlight cancellations reprotections for embarking/disembarking guests Critical boarding management: late embarkation, natural events, bad weather conditionsMedical Debarkation support and interaction with Fleet/commercial offices/Port Agencies/Care TeamGuests left ashore support and interaction with Fleet/commercial offices/Port Agencies/Care TeamInteraction with world wide suppliers for guests reprotections (Hotels, Transfer services, Airport Assistants)Shoreside Logistics Support, arrange transportation and hotel accommodation of all expected embarking/disembarking guestSpecial project management - EES/ETIAS/ETA UK (interaction with Frontex, EU-Lisa, Border Control Officers, CLIA)Immigration Support Interaction with world wide Port Agencies Help desk and support for onboard Immigration Officers and world wide Commercial OfficesOnboard Guest Services Support World wide commercial offices supportCovsap Management for commercial ship visits, trade, consumers, maiden calls, christeningsVIP information, special notes transmissionCabin management due to technical problemsCabin availability management for upgrades, cruise extensions, extra cabins purchased on board and related quotationsAssistance during check-in operations with eventual related discrepancies Liaison with onboard staff / Accounting, Ticketing and Commercial Offices of the “denied list” Generate Fleet service lists: booking info, prepaid packages, last minute updatingsGenerate passengers lists: embarking / transit / disembarking in accordance with local Port Shipping Agents for each main port call / ShipProvide information concerning nationality break downs for specific purposes of relevant MSC OfficesInteraction with world wide Port Agents and management of special embarkation / disembarkation requests
EDUCATION
Università di Napoli L'Orientale
Laurea in Lingue
ABOUT MASSIMO MACCHIA
I retain myself a reliable, responsible, driven, ambitious, focused, professional and hard-working person. Living in Canada till 14 years allowed me to fluently speak both English and French as mother tongue enriching my skills together with Spanish, German, Italian. Thanks to my strong linguistic, interpersonal and communication skills i have been able to create important links towards different professional realities and areas around the world managing very important projects successfully included startups and trainings. I am a great problem solver, when I start something I always put in all my efforts to finish it, this, thanks to a good self control and analytical skills acquired during all my work experiences.I am very passionate about my work and I always try give my 100% in any role I cover. I love my Job, I love what I do and I have a steady source of motivation that always drives me to improve my skills trying to do better and continue to learn new things day by day with enthusiasm. I want to continue to “stay hungry and stay foolish\". We should never stop learning and we should always try new things. We should be courageous and never be afraid to reach the extra mile. We must have a want, we can always build something better.
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