Massimiliano Caranzano
Senior Customer Experience Account Executive @Cisco
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WORK HISTORY
Senior Customer Experience Account Executive @Cisco
EDUCATION
Università degli Studi di Genova
Electronic engineering, Telecomunication
Broadsoft Learning Center
Customer Journey Platform Expert, Cloud Contact Center
Cisco
Official blogger
Public & Press speaking training
Business/Corporate Communications
Cisco
Cisco Authorized Blogger
ABOUT MASSIMILIANO CARANZANO
Dynamic professional with deep expertise in Customer Experience (CX), Modern Cloud Collaboration Work and Contact Center as a Service (CCaaS). A strong track record in consultative business solution sales and business development. A subject matter expert in Artificial Intelligence (AI) and automation (Azure, Dialogflow, Cognigy, OpenAI), creating, delivering insightful and engaging presentations and sales demoes for customer execs and at tech industry events. Passionate about driving innovation and delivering transformative business outcomes. Equipped with a comprehensive understanding of the technology, market trends, product development and with a solid engineering background. Skilled in partner development, go-to-market strategies, and people management within multinational IT organizations (20 people). Known for fostering strong senior-level relationships, promoting teamwork, and excelling in remote and multicultural work environments. Interested in a highly motivating position in a dynamic environment focused on selling innovative customer experience solutions.
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