Massimiliano Caranzano

Senior Customer Experience Account Executive @Cisco

Turin, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2022 — Present

Senior Customer Experience Account Executive @Cisco

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EDUCATION

1987 — 1993

Università degli Studi di Genova

Electronic engineering, Telecomunication

2018 — 2021

Broadsoft Learning Center

Customer Journey Platform Expert, Cloud Contact Center

2019

Cisco

Official blogger

2012 — 2012

Public & Press speaking training

Business/Corporate Communications

N/A

Cisco

Cisco Authorized Blogger

ABOUT MASSIMILIANO CARANZANO

Dynamic professional with deep expertise in Customer Experience (CX), Modern Cloud Collaboration Work and Contact Center as a Service (CCaaS). A strong track record in consultative business solution sales and business development. A subject matter expert in Artificial Intelligence (AI) and automation (Azure, Dialogflow, Cognigy, OpenAI), creating, delivering insightful and engaging presentations and sales demoes for customer execs and at tech industry events. Passionate about driving innovation and delivering transformative business outcomes. Equipped with a comprehensive understanding of the technology, market trends, product development and with a solid engineering background. Skilled in partner development, go-to-market strategies, and people management within multinational IT organizations (20 people). Known for fostering strong senior-level relationships, promoting teamwork, and excelling in remote and multicultural work environments. Interested in a highly motivating position in a dynamic environment focused on selling innovative customer experience solutions.

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Massimiliano Caranzano — Senior Customer Experience Account Executive at Cisco in Turin, IT | Unifers