Massimiliano Giaquinto
Associate Manager @Accenture
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WORK HISTORY
Associate Manager @Accenture
Milan, IT
Customer Sky Italia - Main areas and responsability:Focal Point for Application Maintenance activities;Delivery Manager on site for NowTV application development - escalation management and support to the coordination of technical departments with focus on increasing of service efficiency;Focal Point of Planning of CRM Applications;
EDUCATION
ITIL Foundation per IT Service Management certificated
HP Institute
Università degli Studi di Napoli Federico II
Laurea, Matematica
NGstudy
NGstudy™ Certified Negotiation Associate, Negotiation Associate
ELIS Corporate School
Managing Complexity
SKILLS
ABOUT MASSIMILIANO GIAQUINTO
Main Skills/Experience: Service Management, Team Management, Escalation Management and support to the coordination of technical departments with focus on increasing of service efficiency. Ensures that all departments involved are working in completely alignment with the OLA (Operation Level Agreement). Service levels definition and monitoring of technical and business KPIs, supporting local organizations. Secures Problem Management activities are efficiently performed and are supported by the other team.
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