Massiel Jerez

Operations Supervisor @DocGo

US

Supervise and coordinate shift day-to-day operations of the EMTs and other EMS workers as directed- Maintain constant up-to-date knowledge and records of all current protocols issued by all regulatory agencies pertaining to ambulance services- Ensure the security of all company propertyat your station- Ensure proper communication of all Field Operations directives to all staff members timely and effectively- Works with management staff to ensurecontinuity, consistency, and strong lines of communication- Monitors operations to ensure that allpersonnel comply with company policies and procedures- Aid the General Manager and Director in assuring all paperwork is turned in and completed in a timely manner (i.e. check sheets, PCR, DAT, RX, EMS, etc.)- Ensure quality and productivity of EMTsperformance through driving evaluations and counseling- Schedule EMTs as necessary to fit business demands and ensure operational efficiency- Recommend effective changes to schedule for selected employees to fit demands asnecessary- Generate employee productivity and satisfaction reports to the appropriate stakeholders in the business- Work closely with dispatch team members to ensure proper executions of dispatching policies and - Make recommendations to improveoperational efficiencyMaintain company compliance with OSHAregulation- Provide exceptional customer service to bothinternal and external customers- Perform all other related duties as assigned

LaGuardia Community College

Associate of Science - AS, Biology/Biological Sciences, General

Queens College

Bachelor of Science - BS, Biology/Biological Sciences, General

Queens College

Bachelor's degree, Psychology

Queens College

Master of Science - MS, Psychology