Masooma Khan
(German and English) Technical Support Specialist Iii - Emea @Ericsson
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WORK HISTORY
(German and English) Technical Support Specialist Iii - Emea @Ericsson
EDUCATION
Görres Gymnasium, Koblenz
Abitur, A-levels
ABOUT MASOOMA KHAN
As a Technical Support Specialist at Ericsson, I bring extensive experience in IT management, technical assistance, and team training. With over three years in IT support and more than one year in network troubleshooting, I focus on delivering exceptional service and resolving technical challenges for clients. My role involves providing support for Cradlepoint\'s wireless networking products, maintaining customer records, and contributing to product improvements through user feedback. Holding certifications such as CompTIA Security+ and Cradlepoint Certified Network Professional, I am well-versed in networking fundamentals, identity and access management systems, and troubleshooting various hardware and software. Fluent in German, English, and Urdu, I excel in effective communication and teamwork in diverse environments. My goal is to enhance digital security measures and develop expertise in cloud security.
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