Masooma Ali
Hotel Receptionist @Roomsbooked Limited
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WORK HISTORY
Hotel Receptionist @Roomsbooked Limited
Gloucestershire, GB
In my role as a Receptionist at RoomsBooked.com (Hotel Department), I manage comprehensive front desk and guest relations operations, including greeting guests, handling check-ins and check-outs, verifying identification, processing deposits, and issuing room keys. I deliver professional customer service by addressing guest queries, resolving complaints, and ensuring smooth communication across various booking platforms such as SiteMinder, B.com, Trip.com, Trip Adviser, Airbnb, Agoda, Hostelworld Travel lodge and Expedia. My responsibilities include updating reservations, managing cancellations, modifying room assignments, and optimizing booking placements and room ratios. I perform daily financial duties such as signing over money and phones, reconciling amounts, monitoring overdue balances, sending Z-Reads, and submitting shift paperwork to head office. I ensure operational accuracy by maintaining key logs, deposit records, and administrative checklists. My role also involves conducting regular floor walks, performing fire safety checks, maintaining fire grab bags, monitoring CCTV, and following first aid procedures when needed. I liaise closely with the housekeeping team to report damages, coordinate maintenance, track lost property, and maintain room readiness. In addition, I operate card machines for pre-authorisation releases, manage text code systems, and stay in constant contact with the CHC team through Skype and email. I also manage enquiries, fulfil special requests, and ensure clear shift handovers to maintain consistency and professionalism in hotel operations.
EDUCATION
The Institute of Management Sciences Pak AIMS
Mphil in Human Resource Management, Human Resource Management
The Punjab School
High School, Matriculation in Computer sciences
University of the Punjab
Master’s Degree, Msc.Business Statistics and Management
University of the Punjab
Master of Business Administration - MBA, Accounting and Finance
University of Gloucestershire
Doctorate in Business Administration, Business Administration
University of the Punjab
Bachelor’s Degree, B.Com IT
Punjab Group of Colleges
Engineer’s Degree, Fsc Pre-Engineering
Lahore Grammar School
School
ABOUT MASOOMA ALI
I am a multifaceted professional with diverse expertise spanning academic writing, data analysis, hospitality management, education, creative arts, and social impact. Currently, I work as a Hotel Receptionist at RoomsBooked.com, where I manage front desk operations, guest relations, bookings across multiple platforms, financial reconciliations, and safety compliance. Alongside this, I am a freelance thesis writer and academic consultant for students from universities in the United States, Australia, and the United Kingdom, delivering high-quality assignments, dissertations, and research projects across diverse academic disciplines.I am also a published poet, with my two anthologies. My professional journey has included roles as a teacher at leading institutions (LACAS, Beaconhouse, Lahore Garrison Grammar School) and as a Management Trainee at Ipsos, where I gained marketing research and consumer insights experience.Beyond my professional work, I am deeply committed to social activism, having collaborated with organisations such as SOS Village, Faida Foundation, and the Youth General Assembly to promote education, distribute essential supplies, and empower communities.My skills include public speaking, debates, content creation, event management, guitar performance, poetry, teacher training, and data analysis. I thrive on continuous learning and building meaningful connections that drive positive change.Specialties:Academic & Creative WritingData Analysis & ResearchHotel Operations & Customer ServiceSocial Media MarketingPublic Speaking & Training WorkshopsEvent Planning & FundraisingPoetry & Creative ArtsLet’s connect to collaborate on writing projects, research initiatives, social causes, or creative ventures.
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