Masood Sayed

About Masood Sayed

With a passion for providing exceptional technical support and ensuring the security of systems and data, I have built a successful career as a EUS ENgineer and SOC Analyst (Tier 1-2). My in-depth knowledge of troubleshooting techniques and security protocols, coupled with my ability to communicate complex technical concepts in simple terms, enables me to quickly identify and resolve issues while educating end-users and stakeholders.Throughout my career, I have honed my skills in helpdesk support, providing efficient and effective solutions to various technical issues. I am adept at handling a wide range of IT-related concerns, including hardware and software troubleshooting, network connectivity, and user account management. In addition, my experience in SOC analysis has given me a deep understanding of the latest cybersecurity threats and the necessary measures to mitigate them. I am well-versed in identifying and responding to security incidents, conducting investigations, and implementing controls to safeguard sensitive information.As a team player, I am committed to collaborating with other professionals to deliver high-quality results. I take pride in my ability to work under pressure and deliver quality work within tight deadlines. I am a self-starter, with strong attention to detail and the ability to multitask while managing competing priorities.

Experience

1. Network Operations Center Engineer

   Cogent Communications

   Jan 2025 — Present

   Monitor and manage backbone infrastructure, including Cisco routers/switches, Ciena optical platforms, Arista switches, DWDM systems, and waveservers. • Troubleshoot and resolve transport and IP layer issues affecting enterprise and carrier-grade services. • Provision and maintain DWDM routes and optical waves, ensuring efficient bandwidth utilization and reliable service delivery. • Respond to network alarms, escalations, and outages, coordinating with field engineers and vendors for rapid restoration. • Perform health checks, firmware/software upgrades, and preventative maintenance on critical transport and IP devices. • Use NMS and monitoring tools to analyze performance metrics and detect anomalies in real time. • Document incidents, root cause analyses, and corrective actions to improve network stability and reduce recurring issues. • Collaborate with engineering teams to plan capacity expansions, optimize routing, and deploy new transport circuits.

Education

• George Mason University

  Bachelor of Fine Arts - BFA

• Northern Virginia Community College

  Associate's degree, Cyber/Computer Forensics and Counterterrorism

  2022 — 2023