Tim M.

About Tim M.

There’s nothing more energizing to me than helping customers fully realize their ROI from the technology products and services they invest in. Whether it’s implementation, strategic consulting, continuous improvement, project management, or leading teams, I bring enthusiasm and precision to every phase.My experience spans the private, public, and nonprofit sectors, enabling me to communicate effectively with diverse stakeholders during initial purchases, renewals, and expansion. I take pride in translating complex technical concepts like artificial intelligence (AI) into clear, actionable insights that make solutions meaningful and valuable for nontechnical audiences.I thrive both as an independent contributor and as part of dynamic teams. My entrepreneurial mindset drives me to be creative and tailor solutions that deliver continuous improvement for immediate impact and long-term success.Professional Skills: Solutions Consulting | SaaS Adoption | Project Management | Customer Success | Education Technology & Management | Artificial Intelligence (AI) Integration & Strategy | Data & Analytics

Experience

1. Senior Strategic Consultant

   Instructure

   Jul 2020 — Present

   Lead strategic solutions consulting for K-12, higher education, government, and businessclients, aligning long-term outcomes with organizational needs for technical andnontechnical stakeholders- Guide customer platform decisions to strengthen renewals, identify expansionopportunities, and integrate client team workflows and processes- Advise customers on product usage, technical constraints, and artificial intelligence (AI) usecases, establishing practical guardrails for responsible use- Produce reports and dashboards to generate actionable insights for customer initiatives- Develop enablement resources, facilitate cross-team collaboration, and manage projectplans to drive continuous improvement in customer satisfaction- Deliver product discovery presentations and conference sessions to build customer capacityand feedback loops that drive ROI.

Education

• Wharton Executive Education

  Certificate Program, AI for Business Specialization

• Pacific Lutheran University

  Bachelor of Arts - BA, Political Science

• ISFET

  Certificate Program, Instructional Design

• Seattle University

  Masters, Education

• Duke University

  Certificate Program, Artificial Intelligence (AI) for Product Management

• California Institute of the Arts

  Certificate Program, UI/UX Design

• University of Washington

  Certificate Program, Documentary Video Production

• Northwestern University - Kellogg School of Management

  Certificate Program, Product Managment & Strategy

• Harvard Business School Online

  Certificate Program, Design Thinking & Innovation