Mason Moyer

Client Experience Manager

Role: Manager of Client Experience & Operations at Pmtbox
Location: Springville, UT, US
LinkedIn followers: 500 followers

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About Mason Moyer

With over 14 years of experience in the technology industry, I’ve built a strong…

Experience

Manager of Client Experience & Operations
Pmtbox
Mar 2025 — Present · Orem, UT, US
Analyze performance metrics and service level agreements to deliver actionable insights and strategic recommendations.Identify and implement opportunities to optimize processes and workflows, enhancing team efficiency and improving outcomes for merchant partners.Develop and maintain systems to systematically measure, track, and respond to merchant feedback.Drive continuous operational improvements aimed at increasing merchant satisfaction, retention, and long-term growth.Oversee the relationship with our third-party, 24/7 support provider to ensure alignment with service standards and performance expectations.Serve as the primary escalation point for resolving complex or high-impact merchant issues.Function as the principal liaison for key vendor and merchant partnerships, ensuring strong collaboration and mutual success.

Education

Orange Coast College
General Studies
2007 — 2008
IT Career Academy
CCNA, CCNP, A+, Net+, System, Networking, and LAN/WAN Management/Manager
2003 — 2004
Utah Valley University
Emergency Services Administration (BS), Crisis/Emergency/Disaster Management
2012 — 2016
Santiago Canyon College
General Studies
2001 — 2002

Skills

Sales Management
Sales
Management
Team Building
Direct Sales
Microsoft Excel
Team Leadership
Sales Operations
Customer Service
Outlook
Leadership
Training
Customer Satisfaction
Account Management
Strategic Planning
Business Development

Contact information

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Work email
•••••@pmtbox.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Pmtbox

Technology; Information and Internet · 21 employees · Founded 2022 · Orem, Utah, United States

pmtbox is a fraud management solution built for merchants running real transaction volume. Also a full-stack payment operations partner for those who want to go further. Your fraud tool approves transactions it shouldn\'t. Your chargeback queue isn\'t getting worked. Your dispute ratio is creeping up and the first you\'ll know about it is a letter from Visa. And when something goes wrong, your processor points at your fraud vendor, your fraud vendor points at your data, and nobody owns the outcome. We do. pmtbox gives you a live view of your fraud exposure, dispute ratio, and false decline rate. All in one place, against your actual transaction data. We catch fraud before it lands and fight chargebacks before they compound. And for every transaction we approve, we back it with financial indemnity. If it\'s fraud, that\'s our loss, not yours. Most teams keep their existing processors and plug pmtbox in as the fraud and chargeback management layer. That\'s enough to see the problem clearly and stop the bleeding. But we process too. When you\'re ready to consolidate processing, fraud, and chargebacks under one transaction fee, pmtbox can give you the full picture.

pmtbox.com

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About Mason Moyer

Experience

Manager of Client Experience & Operations

Education

Orange Coast College

IT Career Academy

Utah Valley University

Santiago Canyon College

Skills

Find verified contacts for anyone on LinkedIn