Mason Keen

About Mason Keen

I\'m a technically skilled Product leader with an emphasis on AI/ML and experience with large-scale systems modernizations and cloud migrations. My engineering background and experience in cloud architecture & infrastructure allows me to work closely with data scientists and engineers to bring cutting-edge models to market quickly and efficiently, with a focus on great outcomes for the business and our customers.Throughout my career, I\'ve built strong relationships with collaborators from diverse backgrounds, effectively communicating complex technical concepts to business leaders and rallying distributed teams around a unified vision. This has created a proven track record of high-impact, efficiently delivered outcomes for both the customer and the business.

Experience

1. Senior Manager, Product Management - Card Ai Ml

   Capital One

   Jan 2023 — Present · Richmond, VA, US

   I lead Machine Learning Product for a team of 3 PMs and over 50 data scientists and engineers in our Card Servicing and Customer Resiliency model portfolio. We build, deploy, and maintain a range of GenAI, NLP, computer vision, and regression models to solve business problems through automation, agent augmentation, and decision optimization for over 80 million accounts and billions of customer touchpoints

Education

• Virginia Tech

  Bachelor of Science (B.S.)

  2012 — 2016

Skills

• Powerpoint
• Microsoft Excel
• Teamwork
• Microsoft Office
• Microsoft Word