Mason Buchanan
Business change is everything. We build intelligent workflows to power change within businesses on ServiceNow.
- Role
- Technology Consultant at The Whole Group
- Location
- Missoula County, MT, US
- LinkedIn followers
- 500 followers
About Mason Buchanan
Certified Salesforce Business Analyst and marketing professional with 5+ years of experience translating business goals into scalable CRM, marketing, and operational solutions. I\'ve led cross-functional teams through successful Salesforce implementations, Agile projects, and strategic marketing initiatives across financial services, healthcare, and consumer products.Whether I’m gathering stakeholder requirements, analyzing process gaps, or building out campaign dashboards, I focus on delivering high-impact outcomes grounded in collaboration, efficiency, and continuous improvement.I bring a unique blend of business analysis, digital marketing, and customer experience expertise — combining tools like Salesforce, Jira, SQL, Tableau, and Google Ads to optimize both user adoption and ROI.Areas of Expertise:• CRM Implementation & Optimization (Salesforce BA Certified)• Business Process Analysis | UAT Support | Workflow Design• Stakeholder Communication | Change Management | Agile Methodology• KPI/Performance Reporting | Data Analysis | Campaign Tracking• Tools: Salesforce, Jira, Confluence, Tableau, SQL, DocuSign, Google Ads, SEOLet’s connect, I’m actively exploring full-time remote opportunities in business analysis, CRM/marketing systems, or customer experience transformation.
Experience
Technology Consultant
Nov 2025 — Present · Missoula, MT, US
Education
University of Montana
Bachelor's degree
University of Montana
Bachelor of Arts - BA
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