Maskuba Ehetesam Elias
Branch Manager @Citi
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WORK HISTORY
Branch Manager @Citi
CA
Currently leading, directing and coaching a team comprised of FSRs and Lending Specialists in the following areas - distribution, sales, customer service, administration and compliance in accordance to the company objectives.• Increased the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies and capturing growth opportunities. • Consistently ensured company and industry compliance objectives are met. • Supported the Account Managers by generating reports for one-on-one business reviews, monthly projection reports setting and balancing and base adjustment requests, sales credit notes, performance improvement plans• Prepared, monitored and distributed various daily, weekly and monthly reports including branch sales growth reports, delinquent reports, prepared spreadsheets and charts and maintains accurate and up to date information on various lists as required• Approving loans and conducted post verification for all financial products and services as per policy• Mentored direct reports on taking ownership in evaluating and translating the credit risks, debt to income ratio, ability to pay (ATP) and advise on building a good credit rating• Performed monthly BSA (Branch Self-Assessment) test/Internal audit to ensure operational compliance.• Managed the team’s timesheet (verified and approved leave requests entered in workday and records in on-line calendars, maintained and updated vacation and sick leave balances and reported any discrepancies)• Managed and maintained records for expenditures, assisted in reviewing expense reports ensuring information is properly recorded• Ensured all team members apply solution-based approach to meet clientele needs, product knowledge and client segmentation including fee-based insurance programs• Responding to all inquires in a professional manner, providing accurate and timely service resolving problems effectively
EDUCATION
Canadian Securities Institute
Investment Funds in Canada (IFC)
Carmel School Kuwait
High school
University of Windsor
Master of Management
North South University
Bachelor of Business Administration
SKILLS
ABOUT MASKUBA EHETESAM ELIAS
Over 10 years of experience in the financial industry specifically around soliciting potential and existing customers, lending, collecting, financial advising and credit risk management- Built out high performance teams by coaching direct reports in areas of acquiring new customers, retaining existing customers- Trained employees in the adoption of companies new financial system - Proven track record in a proactive and consultative sales and customer service environment with exceptional analytical skills and ability to network with all levels of skills and management - Project management skills including the ability to build relationships and influence decisions with key stakeholders - Proven experiences in achieving and exceeding sales target and customer satisfaction by effectively selling company’s products and services - Possess good understanding of the sales cycle, very client-focused and service-oriented Proficient in Microsoft Word, Excel and PowerPoint - Experienced working with Sales Software (Salesforce CRM) and ADP
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